Everything you need to know about TEN. Can't find what you're looking for? Email us.
Download the TEN app from App Store or Google Play, sign up with your mobile number using OTP verification, and start collecting stamps instantly at any participating business. No physical cards needed.
Yes, you need a mobile number to sign up. We use OTP (one-time password) for secure authentication. No passwords to remember, no email verification required.
Simply show your TEN app at checkout. The merchant scans your unique QR code, and the stamp is instantly added to your digital card. You can watch it happen in real-time!
You need internet to sign in and sync your cards, but you can view your existing cards offline. Collecting new stamps requires an active connection.
All your stamps are saved to your account in the cloud. Simply sign in on your new device with your mobile number, and everything syncs automatically within seconds.
Once you complete a card, tap "Redeem" in the app and show the redemption screen to the merchant. They will scan it, and your reward is instantly applied.
It depends on the business. Most rewards are valid for 90 days after completion, but each merchant can set their own expiry rules. Check the card details in your app.
Yes! If a business has multiple branches, your stamps work across all locations. One card for all branches.
Contact the business directly or reach out to TEN support at support@getten.app. We can help recover your stamps if the issue occurred recently.
Yes! TEN is 100% free for customers. No subscription, no fees, just rewards for your loyalty.
No, stamps are tied to your personal account and cannot be transferred. Each person needs their own TEN account.
Go to Settings > Privacy > Delete Account. All your data will be permanently removed within 30 days. You can also email support@getten.app to request deletion.
Sign up at getten.app, create your business profile, customize your stamp card (number of stamps, reward description), and start scanning customer QR codes. Setup takes less than 10 minutes.
Any customer who has earned or redeemed a stamp in the last 90 days. Dormant customers don't count toward your plan limit.
You'll get a notification to upgrade. We won't cut off your customers. You'll have 7 days to upgrade, or your oldest inactive customers will be paused until you upgrade.
Yes. If your active customers drop below a lower tier's limit, you can downgrade at your next billing cycle. We'll send you a proactive notification when you're eligible to save money.
No. All plans include unlimited locations. Your pricing is based purely on active customers across all branches. Add as many locations as you need.
Yes! Set any number from 5 to 20 stamps, customize the reward description, set expiry rules, and upload your business logo. Make it uniquely yours.
No. TEN works on any device with a web browser or camera. Your staff can scan customer QR codes using a tablet, phone, or computer. No expensive POS integration needed.
Yes. Your dashboard shows real-time data: customer visits, redemption rates, popular visit times, retention metrics, card completion rates, and more. Export reports anytime.
We accept all major credit cards (Visa, Mastercard, Amex) via Stripe. All payments are secure, encrypted, and PCI-compliant.
No setup fees, no contracts, no hidden costs. Pay monthly and cancel anytime with one click. The Free plan is genuinely free forever for up to 100 active customers.
Yes! Start with the Free plan (up to 100 customers). No credit card required. Upgrade only when you grow past 100 active customers.
Yes. You can manage multiple businesses from one merchant account. Each business can have its own branding, locations, card rules, and pricing tier.
Yes. Add unlimited staff members to your account. Set permissions for each role (admin, manager, cashier) to control access.
Check your transaction history in the dashboard. Every scan is logged with timestamp and staff member. You can manually add stamps if needed.
Not yet, but this feature is coming soon! For now, you can manually add bonus stamps to reward VIP customers.
No. TEN is 100% digital. However, some merchants choose to order branded physical cards with a QR code for customers who prefer them. Physical cards are optional and purchased separately.
Yes. We use bank-level encryption (TLS/HTTPS), secure cloud storage on AWS, regular security audits, and comply with GDPR, CCPA, and UAE data protection laws. We never sell your personal information.
TEN is currently live in Dubai (UAE) and expanding to Europe, Australia, and the United States. Check getten.app for the latest regional availability.
They can sign in on any new device with their mobile number. All stamps are saved securely in the cloud and sync automatically. No stamps are ever lost.
Yes. Go to Dashboard > Customers > Export. Download your customer list as CSV. This complies with GDPR data portability rights.
Not yet, but enterprise API access is on our roadmap. If you need custom integrations with your POS or CRM, contact us at support@getten.app.
TEN works on all modern browsers: Chrome, Safari, Firefox, Edge. We recommend keeping your browser updated for the best experience.
No desktop app is needed. The merchant dashboard runs in any web browser. The customer experience is via native iOS and Android apps.
We target 99.9% uptime. Our infrastructure is hosted on AWS with automatic failover and redundancy. Check status.getten.app for real-time status.
Up to 100 active customers, unlimited locations, unlimited stamps, basic analytics, email support, and all core features. Perfect for small businesses starting out.
You're only charged when you exceed 100 active customers. Billing starts automatically when you upgrade to a paid plan. You'll receive an invoice via email.
Yes. You can pause your account anytime from the dashboard. Your data is preserved, and you can reactivate whenever you're ready.
You can cancel anytime with one click. You'll have access until the end of your billing period. After that, your account moves to read-only mode for 60 days before deletion.
We offer a 14-day money-back guarantee. If you're not satisfied within the first 14 days of a paid plan, we'll refund you in full. No questions asked.
Yes! Save 20% by switching to annual billing. Contact us at support@getten.app to switch your plan.
Yes. Registered non-profits and educational institutions get 50% off all paid plans. Email us proof of status to support@getten.app.
Make sure the screen brightness is turned up, the camera has permission to access, and there's good lighting. Try cleaning your camera lens. If it still doesn't work, use the manual code entry option.
Check your phone number is correct, ensure you have SMS enabled, check spam/blocked messages, and try requesting a new code. If issues persist, contact support@getten.app.
Check your internet connection, force-close and reopen the app, or try logging out and back in. If the issue continues, contact support with your account details.
Verify your email and password are correct, clear your browser cache, try a different browser, or use the "Forgot Password" link. Contact support@getten.app if issues persist.
Email support@getten.app with a description of the issue, screenshots if possible, your device/browser info, and steps to reproduce. We typically respond within 24 hours.